FREQUENTLY ASKED QUESTIONS


GENERAL INFORMATION

Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices . Our products are manufactured mainly in the United States.

How do you think about sizes?

We've worked hard to ensure that the sizes we offer will work for many different shapes and sizes of customers from all over the world. We offer products that come in a range of shapes, including Men's and Women's' styles in a full range of typical U.S. style sizes. Each product is different, so make sure to check the sizing guide in each page, as some products may be very fitted. As we introduce new products, we'll add even more information about product fits and sizes.

RETURNS & REFUNDS

What I do if you sent me the wrong item? 

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: 

      Your order number 

      The name of the item you did not receive 

      The name of the item you received in it's place 

      A clear photograph of the item you have received, including logo 


Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 


You may be asked to return the incorrect item back to us through our returns process. 


How do I return an item?All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

What can I do if I want to change my order?

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following: 

    Changing the item or size 

    Delivery/billing address 

    Adding items to your order 

    Shipping method 


There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ buttonAfter 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process. 


If you don’t have a customer account, we’re unable to cancel the order for you. 


 *If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.

Can I exchange my item?

Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. 

I haven't received my refund.

Depending on the service & country you're returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team. 


If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

Receive a damaged item?

We are so sorry to hear you have received a faulty item! 


Please send us the following info: 

Your Order Number 

Item Name 

Photos that show:Product fault as clearly as possible 

Full-length photo of the item 


There is no need to send your faulty item back to us; it could delay the resolution time. 


 If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.

SHIPPING & HANDLING

What about shipping and delivery?

Please remember that the delivery of your order is the responsibility of the shipping carrier. Once a package leaves our fulfillment center, we have no control over the package. 

How can I track my order?

You can use our ORDER TRACKER to know the status of your package, at any time. You can also reach out directly to the shipping carrier to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

ORDERS

Order processing time?

Order processing can take up to five business days. Email responses can also take up to 48 hours.